Rogers Retention Ridiculousness

TLDR; Rogers internet 25% off “Extreme Plus” (45Mbps/4Mbps/150GB) for $69 per month.

Let me start out by saying that for the past year there has been ‘provisioning’ going on with Bell Canada preventing me from getting any service other than Rogers Cable internet.

I signed up 8 months ago for a student promotion for 8 months no contract:

25Mbps Download; 2Mbps Upload; 160GB Cap; $52 after tax

This just expired and to my shock the price went up to $90. (I am rounding to the nearest dollar)

Here were my options (after calling Bell who informed me that they are still provisioning)

Teksaavy Cable: $40 per month +  $145 activation/modem purchase

Rogers: Buy a bunch of additional services

Needless to say I politely asked to cancel my service with Rogers after the representative stated there were no packages. I was transferred to the retention department who gave me 3 options:

D/U/B/$

45/4/150/$69.48
25/2/UNLIMITED/$83.89
12/1/300/$65.08

Considering the first package at Teksavvy is $62.15 tax in but requires modem purchase and activation (plus the hassle of switching providers) – a one time fee of $145 or a 19 month break-even point, it was not worth it even though there is double the monthly bandwidth at 300GB.

Not the best deal in the world but better than nothing, I agreed to the new service on the condition it was back dated to when my prior promotion expired. It was at that moment that I lost connectivity and my speeds were increased.

Here is a comparison of before and after the upgrade:


vs.

60Mbps!? I’m okay with that ūüôā

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